Last updated: 21 August 2026
1. Scope
This policy applies to Schengen visa consultancy services purchased from Breakout Holidays Ltd.
It does not replace or limit any statutory rights available under UK consumer law.
2. Cancellation Before Work Begins
If you cancel before we have started the agreed work, we will refund the consultancy payment you made to us in full.
This does not include official or third-party fees already paid to another organisation. Those fees remain subject to the provider’s terms.
3. The 14-Day Cancellation Period
If you purchase our service online, by telephone, WhatsApp or email, you will normally have 14 days to cancel without giving a reason.
The cancellation period starts on the day after the contract is formed.
To cancel, send a clear statement by email or WhatsApp before the cancellation period expires. You may use the cancellation form at the end of this policy, but it is not compulsory.
4. When You Ask Us to Start Immediately
Many customers ask us to start work before the 14-day cancellation period ends.
We will request your express confirmation before starting during this period.
If you cancel after work has begun but before the service is completed, we may retain or charge a proportionate amount for the work supplied up to the time we receive your cancellation.
If the full service is completed during the 14-day period, your statutory cancellation right will end only if you:
- Expressly asked us to begin during the cancellation period; and
- Acknowledged that the cancellation right would be lost once the service was fully performed.
5. Deposits
A deposit, normally starting from £50 per applicant, is an advance payment towards the agreed consultancy service.
Before work begins, the deposit is refundable.
Once work begins, we may apply some or all of the deposit to the assessment, administration and consultancy work already performed. The amount retained will not exceed the proportionate value of the service supplied or another amount lawfully recoverable.
The deposit is not used as a penalty for cancellation. Any balance that is not attributable to work performed or permitted costs will be refunded.
6. Appointment-Booking Fees
Where appointment-booking assistance is separately included in your service, that component is completed when:
- An appointment matching the agreed country, location and other accepted search criteria has been secured; and
- Appointment confirmation has been provided to you.
Once this component has been completed, the fee allocated to it is normally non-refundable.
This does not affect your rights if we failed to provide the appointment-booking service with reasonable care and skill or the appointment did not match the criteria agreed in writing.
7. Appointment Availability, Delays and Visa Decisions
A refund is not automatically due solely because:
- An appointment is not immediately available.
- An official system is unavailable or changes its process.
- An authority changes, delays or cancels an appointment.
- Application processing takes longer than expected.
- A visa application is refused.
- A visa is issued for a different duration or number of entries than expected.
- Travel plans change after the agreed service has been performed.
These matters are normally outside our control. However, we will assess whether any paid part of the consultancy service remains undelivered.
If we cannot deliver an agreed service or cancel it without fault on your part, we will refund the amount paid for the undelivered portion.
8. Customer Changes, Missed Appointments and Incorrect Information
A refund may be reduced or refused for work already completed or non-recoverable costs where:
- You change your destination, dates or requirements after work begins.
- You provide inaccurate, incomplete or late information.
- You fail to attend a secured appointment.
- You fail to follow instructions issued by an authority or provider.
- You ask us to stop after the agreed service or a defined component has been completed.
We will consider the work actually performed and will not retain payment merely as a penalty.
9. Official and Third-Party Fees
Embassy fees, visa application-centre charges, insurance premiums, accommodation payments and other third-party costs are governed by the relevant provider’s refund and cancellation rules.
Breakout Holidays Ltd cannot guarantee or issue a refund of money paid directly to another organisation.
Where we have only introduced you to a supplier, your refund request for the supplier’s service must be made directly to that supplier.
10. Problems With Our Service
We will provide our consultancy services with reasonable care and skill.
If the service does not meet this requirement, you may be entitled to:
- Repeat performance of the affected service.
- An appropriate price reduction.
- A full or partial refund.
- Another remedy available under consumer law.
Please contact us promptly so that we have an opportunity to investigate and, where appropriate, correct the problem.
11. How to Request a Refund
Send your request to info@breakoutholidays.co.uk and include:
- Your full name.
- Your contact details.
- The service purchased.
- The payment date and amount.
- The reason for cancellation or refund.
- Relevant supporting information.
We may request additional information needed to locate the transaction and assess the work completed.
Statutory cancellation refunds will normally be processed within 14 days after we receive the cancellation notice, subject to any lawful proportionate charge.
Other approved refunds will normally be processed within 14 days after approval. Bank processing times may vary.
12. Cancellation Form
Complete and send this form only if you wish to cancel your contract:
To: Breakout Holidays Ltd
Email: info@breakoutholidays.co.uk
Address: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF
I give notice that I cancel my contract for the following service:
Service purchased:
Date ordered:
Customer name:
Customer address:
Email or telephone number:
Date of cancellation:
Signature, if submitted on paper:
13. Contact Us
Breakout Holidays Ltd
167-169 Great Portland Street
Fifth Floor
London, W1W 5PF
Email: info@breakoutholidays.co.uk
Telephone: +44 749 034 5711