Last updated: 21 August 2026

1. Who We Are

Breakout Holidays Ltd is an independent UK-based Schengen visa consultancy.

Company name: Breakout Holidays Ltd
Company number: 16273801
Registered office: 167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF
Email: info@breakoutholidays.co.uk
Telephone: +44 749 034 5711
ICO registration reference: ZC172037

For data-protection purposes, Breakout Holidays Ltd is the controller of the personal information described in this policy.

2. Scope of This Policy

This policy applies to personal information collected through our website, consultation forms, WhatsApp, telephone, SMS, email and Schengen visa consultancy services.

Our services may include appointment-booking assistance, application-form guidance, document review, cover-letter preparation, travel-itinerary assistance and general application preparation.

We are not a government authority, embassy, consulate or visa application centre, and we do not make visa decisions.

3. Information We Collect

Depending on the assistance requested, we may collect:

• Your name, address, email address and telephone number.
• Your nationality, date of birth and UK immigration status.
• Your intended destination, travel dates and purpose of travel.
• Previous visa applications, refusals and relevant travel history.
• Information contained in application forms and supporting documents.
• Communications sent through WhatsApp, email, SMS, telephone or website forms.
• Invoice, payment-reference and transaction information. We do not operate an online payment processor or intentionally store payment-card details.
• Technical information such as IP address, device information, browser type and website activity.
• Marketing preferences and records of consent or objections.

Documents may occasionally reveal sensitive information, such as health, religion or family circumstances. Please provide only information that we have requested and that is relevant to your application. Where required, we will ask for explicit consent before processing sensitive information.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries and assess whether our service is suitable.
• Prepare and deliver the consultancy service you have selected.
• Provide appointment-booking assistance through publicly available official systems.
• Review documents and provide application guidance.
• Prepare supporting materials using information supplied by you.
• Communicate about your enquiry, service or appointment.
• Introduce you to third-party suppliers when requested.
• Issue invoices and maintain financial and business records.
• Prevent fraud, maintain security and protect our legal rights.
• Improve our website and services.
• Send marketing communications where permitted.

5. Our Lawful Bases

We rely on one or more of the following lawful bases:

• Steps before entering a contract: To respond to your enquiry and recommend suitable assistance.
• Performance of a contract: To provide the services you have purchased.
• Legal obligation: To maintain accounting records and comply with applicable laws.
• Legitimate interests: To administer our business, maintain records, prevent misuse, improve our services and protect legal rights.
• Consent: For certain marketing activities, non-essential cookies and sensitive information where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Sharing Your Information

We may share relevant information with:

• Staff, contractors and consultants assisting with your service.
• Website-hosting, email, CRM, cloud-storage and communications providers.
• WhatsApp, telecommunications and SMS providers.
• Google Analytics, Google Tag Manager and Google Ads, subject to your cookie choices.
• Professional advisers, including accountants, insurers and legal advisers.
• Law-enforcement bodies, regulators or courts where legally required.
• Official appointment systems or service providers where necessary to provide the assistance you requested.
• Third-party travel suppliers where you have asked us to make an introduction or share relevant details.

We only share information reasonably necessary for the relevant purpose. We do not sell personal information.

Third-party suppliers and official appointment providers may act as separate data controllers and will have their own privacy policies.

7. International Transfers

Some service providers, cloud platforms, contractors or support staff may process personal information outside the UK.

Where a restricted international transfer takes place, we will use a lawful transfer mechanism where required, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another permitted safeguard.

8. How Long We Keep Information

Our normal retention periods are:

• Enquiries that do not become customer instructions: up to 12 months after the last contact.
• Working files and copies of application documents: normally up to 12 months after the service is completed or cancelled.
• Complaints and dispute records: up to six years after the matter is closed where required to protect legal rights.
• Contracts, invoices and accounting records: normally six years after the end of the relevant financial year.
• Marketing records: until you unsubscribe or, normally, 24 months after your last meaningful engagement.
• Suppression records: as long as reasonably necessary to ensure that we respect an opt-out.
• Cookie and analytics information: for the periods stated in our cookie settings or by the relevant provider.

We may retain information for longer where required by law, a legal claim, fraud prevention or a regulatory obligation. Information that is no longer required will be deleted, securely destroyed or anonymised.

9. Cookies and Analytics

Our website may use essential cookies required for security and operation.

With your permission, we may also use analytics and advertising technologies, including Google Analytics, Google Tag Manager and Google Ads. Non-essential cookies should not be activated until you have made a choice through the website’s cookie banner.

You can withdraw or change your cookie preferences through the website’s cookie settings. You may also block cookies using your browser, although parts of the website may not function correctly.

10. Marketing Communications

We may send information about our services by email, SMS or similar electronic communication where:

• You have provided consent; or
• The law permits us to contact an existing customer about similar services.

You can unsubscribe at any time using the link in a marketing email or by contacting us. Every marketing message should provide a simple way to opt out.

Service communications concerning an active enquiry, appointment or purchased service are not marketing messages.

11. Security

We use reasonable organisational and technical measures intended to protect personal information against loss, misuse, unauthorised access or disclosure.

No internet or storage system can be guaranteed completely secure. Customers should avoid sending unnecessary documents and should contact us immediately if information has been sent to the wrong recipient.

12. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information.
• Restrict how information is used.
• Object to processing based on legitimate interests or direct marketing.
• Request the transfer of certain information.
• Withdraw consent.
• Complain about how your information has been handled.

To exercise a right, contact info@breakoutholidays.co.uk. We may request information needed to confirm your identity.

You may also complain to the Information Commissioner’s Office through ico.org.uk or by calling 0303 123 1113. We would appreciate the opportunity to address your concern first.

13. Automated Decisions

We do not make decisions about customers using solely automated processing that produces legal or similarly significant effects.

14. Children and Family Applications

Our services are intended to be purchased by adults aged 18 or over.

Where an adult provides information about a child or another family member, the adult confirms that they are authorised to provide that information. Where appropriate, we may request evidence of parental responsibility or authority.

15. Third-Party Websites

Our website may contain links to embassies, appointment providers, government websites and independent suppliers. We are not responsible for the privacy practices, security or content of third-party websites.

16. Changes to This Policy

We may update this policy when our services, systems or legal obligations change. The current version will be published on our website with its updated date.

17. Contact Us

For privacy questions or requests, contact:

Breakout Holidays Ltd
167-169 Great Portland Street
Fifth Floor
London, W1W 5PF
Email: info@breakoutholidays.co.uk
Telephone: +44 749 034 5711